Customer Support Manager Metrics – Page 2
Roles
All
386
Chief Financial Officer
99
Marketing Manager
99
Financial Analyst
89
Digital Marketing Manager
73
Founder
57
Social Media Marketer
54
Product Marketing Manager
49
Sales Manager
46
Advertising Manager
44
Customer Success Manager
39
Product Manager
37
Chief Revenue Officer
34
Controller
31
Marketing Automation Specialist
30
Accountant
27
Auditor
23
Bookkeeper
23
Chief Executive Officer
22
Customer Support Manager
21
Business Intelligence Analyst
21
Chief Marketing Officer
19
People Operations
17
Account Executive
16
Chief Operations Officer
14
Human Resources Manager
13
Human Resources Specialist
12
Customer Service Representative
12
General Manager
11
Production Manager
10
SEO Specialist
10
Sales Representative
10
Warehouse Manager
9
Payroll Specialist
8
Quality Assurance Specialist
7
Logistics Analyst
6
Supply Chain Manager
6
Manufacturing Engineer
6
Manufacturing Manager
6
Accounts Payable Specialist
5
Treasurer
5
DevOps Manager
5
Accounts Receivable Specialist
4
IT Manager
3
Project Manager
3
Database Administrator
2
Full Resolution Time
Full Resolution Time is the time duration between the ticket...
Gross Margin
Gross Margin is a profitability ratio that measures Gross Pr...
Requester Wait Time
Requester Wait Time (Calendar) is the total combined time a...
Ticket Reopen Rate
Ticket Reopen Rate (RR) is the percentage of solved tickets...
Ticket Reopens
Ticket Reopens shows how many attempts it takes to solve a c...
Ticket Resolution Rate
Ticket Resolution Rate is the percentage of tickets that wer...
Tickets
Customer Issues, tickets, or incidents, refers to the captur...
Tickets Solved
Tickets Solved is the count of previously open and worked ti...
Time to Value
Time to Value (TTV) measures the duration between when a use...