Customer Support Manager
Roles
All 
Chief Financial Officer 
Marketing Manager 
Financial Analyst 
Digital Marketing Manager 
Founder 
Social Media Marketer 
Product Marketing Manager 
Sales Manager 
Advertising Manager 
Customer Success Manager 
Product Manager 
Chief Revenue Officer 
Controller 
Marketing Automation Specialist 
Accountant 
Auditor 
Bookkeeper 
Customer Support Manager 
Chief Executive Officer 
Business Intelligence Analyst 
Chief Marketing Officer 
People Operations 
Account Executive 
Chief Operations Officer 
Human Resources Manager 
Human Resources Specialist 
Customer Service Representative 
General Manager 
Production Manager 
SEO Specialist 
Sales Representative 
Warehouse Manager 
Payroll Specialist 
Quality Assurance Specialist 
Logistics Analyst 
Supply Chain Manager 
Manufacturing Engineer 
Manufacturing Manager 
Accounts Payable Specialist 
Treasurer 
DevOps Manager 
Accounts Receivable Specialist 
IT Manager 
Project Manager 
Database Administrator 
Full Resolution Time
Full Resolution Time is the time duration between the ticket...
Gross Margin
Gross Margin is a profitability ratio that measures Gross Pr...
Requester Wait Time
Requester Wait Time (Calendar) is the total combined time a...
Ticket Reopen Rate
Ticket Reopen Rate (RR) is the percentage of solved tickets...
Ticket Reopens
Ticket Reopens shows how many attempts it takes to solve a c...
Ticket Resolution Rate
Ticket Resolution Rate is the percentage of tickets that wer...
Tickets
Customer Issues, tickets, or incidents, refers to the captur...
Tickets Solved
Tickets Solved is the count of previously open and worked ti...
Time to Value
Time to Value (TTV) measures the duration between when a use...