Disputed Charges Count measures the total number of challenged payments that could potentially result in chargebacks. A chargeback is when your payment processing platform deducts a disputed charge amount from your account to settle the dispute. You would generally also be charged with a dispute fee in addition to the original dispute amount, as well as any currency conversion fees and disparities.
To avoid disputed charges, make sure you communicate with your customers in a timely fashion. Respond to your customer complaints and issue refunds where applicable, preventing disputed charges that would go through anyway if you are determined to be in the wrong by the card issuer and the payment gateway.
If you do not accept the dispute, you are required to submit evidence to your payment processing platform for the dispute to be ruled in your favor in genuine cases. If you do not respond to the dispute within the evidence submission date assigned to you, there will be a chargeback in most cases, resulting in the disputed amount being deducted from your account automatically.
